Shipping policy

 

SHIPPING POLICY

At Nova Decor Ethnic Home, we are committed to delivering your order safely and as quickly as possible.

ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation.

You will receive a confirmation email with tracking information once your order has been shipped.

ESTIMATED DELIVERY TIMES

Netherlands: 5–9 business days  
Europe: 6–12 business days

Delivery times may vary slightly depending on your location and carrier conditions.

SHIPPING COSTS

We offer Free Shipping across the Netherlands and Europe.

TRACKING YOUR ORDER

All orders include a tracking number. You can track your shipment using the link provided in your shipping confirmation email.

CUSTOMS, DUTIES AND TAXES

Nova Decor Ethnic Home is not responsible for any customs fees, import duties, or taxes that may apply once the shipment reaches your destination country.

DELAYED OR LOST SHIPMENTS

If your order is delayed or appears lost, please contact us. We will investigate the issue with the shipping carrier.

DAMAGED PACKAGES

If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product.

CONTACT

For any shipping-related questions, contact us at:

info@novadecorlethnichome.nl